What we do

Photo by Leigh Hirst

Our work ranges from design research and innovation through to product definition and delivery.  Depending on the project, this can include:

Research for innovation: Designing and implementing contextual and ethnographic studies and user research

  • Study design and management
  • Field studies, interviews, remote user research studies
  • Analysis of research data and outputs, often facilitated collaboratively with stakeholders
  • Trends analysis
  • Design recommendations based on research and analysis carried into synthesis and strategy

Synthesis and strategy: Generating high-level frameworks and specific concepts based on analysed research

  • Innovation workshops
  • Stakeholder collaboration in concept generation
  • Design strategy recommendations
  • High-level roadmap and programme frameworks
  • Product and service concept generation

Product/service definition and delivery: The nuts and bolts of user experience development

  • Service and journey mapping – current and ideal
  • User flows and journeys
  • Information architecture and wireframes
  • Visual design direction
  • Early prototyping and direction of high-resolution prototyping

Agile UX: Integrating UX and design research into agile projects

  • Facilitation for development of product vision
  • Continuous research and design approaches
  • Business analysis from a user-centred perspective
  • Design integration with iterative development cycles

Design management and team leadership: Developing teams to deliver for clients

  • Stakeholder relationships
  • Project scoping, developing and working to budgets
  • Pitching and new business development
  • Project management
  • Team recruitment and development